Security Officer Job Description Samples
Security Officer Job Description Sample 1:
Job Setting: Hotel Security Officer
Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. Anticipates potential problems and reacts to disturbances and prohibited conduct. Responds to emergency situations as needed.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guests complaints, ensuring guests satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete awareness of:
a) scheduled group activities and house count.
b) hotel facilities and services.
c) hours of operation.
d) facility layout.
e) fire and emergency plans.
f) departmental rules of conduct.
• Review department log records and be familiar with pertinent information relevant to the daily shift.
• Review the hotel status and follow up actions with the previous shift officer.
• Issue radios, beepers, keys to designated hotel internal guests. Maintain accurate records and ensure the safekeeping of such.
• Check internal guests I.D.’s
• Ensure all non-hotel employee arriving at employee entrance are properly escorted while on property.
• Inspect internal guests packages, purses, bags, etc. as internal guests enter or leave the property.
• Provide escorts for internal guests.
• Ensure that afterhours access into secured hotel areas are properly authorized, monitored and documented.
• Handle deliveries received during non-business hours.
• Work with outside agencies (i.e., police).
• Coordinate emergency situations.
• Contact the Security Manager immediately for emergency situations.
• Monitor surveillance cameras.
• Investigate duress alarms.
• Patrol the property with specified equipment, checking all designated points and document all actions taken.
• Resolve safety hazard situations.
• Ensure all guests room doors are secured; assist guests with room access.
• Investigate suspicious persons on hotel property.
• Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guests complaints; complete documented reports.
• Respond to the scene of external guests and internal guests accident promptly; administer first aid in accordance to the Workers Compensation Board/CPR;
• Report to scenes of external guests or internal guests fighting.
• Comply with regulations and hotel guidelines for handling intoxicated guests.
• Coordinate towing of vehicles.
• Report to scenes of vehicles accidents/thefts and document specified information.
• Assist in moving/removing guests room possessions, inventory and security of such
• Make arrests in compliance with legal and hotel requirements.
• Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals.
• Answer the departmental telephone.
• Communicate by radio/beeper with designated resort personnel.
• Prepare work orders for maintenance repairs and submit to Engineering.
• All other duties as required.
Experience: 3-5 years of experience in a Security Officer Position or directly related position. Hotel experience is an asset.
• Education: High school diploma
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Conflict resolution skills. Decision-making abilities
-Must have a valid/current Security License issued by the Province of BC.
-Must have completed BST I & II.
-Must have a valid OFA 2 (first aid), CPR, & AED certificates,
-Must have a valid Class 5 (or better) BC Drivers License, and be able to provide current drviing abstract, with 3 demerit points or less over the last 5 years.
-Knowledge of Criminal Code and municipal by-laws.
-Knowledge of hotel layout, security policies and procedures, knowledge of Hotel functions.
-Proficiency with Microsoft office products.
-Sound working knowledge of all relevant legislation including Occupational Health and Safety Act, Work Compensation Board of the Province.
• Language: Required to speak, read and write English. Additional language is an asset.
• Physical Requirements: Must be able to exert physical effort , endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
• Licenses & Certifications: BST I and II; Occupational First Aid level 2; AED certification; Class 5 Provincial Driver’s Licence.